Terms of Service

These Terms are a binding agreement between RapidIteration (“Networkbase”) and the customer (“you”). By creating an account, joining an organization, or using the service, you accept these Terms, the Privacy Policy, and — where you act as a controller of member data — our Data Processing Agreement.

“Service” means the Networkbase platform. “Customer Data” means data you or your members submit. “Authorized Users” means people you permit to access your account. “Member Personal Data” means personal data about your members that we process on your behalf as processor.

We grant you a non-exclusive, non-transferable right to access and use the Service during your subscription, subject to these Terms. We may update the Service; we will not materially reduce core functionality without notice.

You are responsible for your account, your Authorized Users’ compliance, and safeguarding credentials. You must provide accurate information and accept the Terms and Privacy Policy at signup.

You will not break the law, infringe rights, upload malware, attempt to breach security or tenant isolation, or send commercial email in violation of anti-spam law (CASL, CAN-SPAM) — including without a lawful basis/consent, a functioning unsubscribe, or your physical mailing address. You are responsible for the content and lawfulness of campaigns you send.

You warrant that you have the necessary rights, consents, and lawful basis to collect and provide Member Personal Data and to instruct us to process it, and that your own privacy notices to members are adequate. You are the controller of Member Personal Data.

Fees, billing cycle, and any free trial are as presented at signup. Fees are exclusive of taxes. Non-payment may lead to suspension. Payments are processed by Stripe.

Trial and beta features are provided “as is”, may change or be withdrawn, and carry no warranty or service-level commitment.

We own the Service and all related intellectual property. You retain ownership of Customer Data (see §10). Feedback you provide may be used without restriction.

You own your Customer Data. You grant us a limited licence to host, process, and transmit it solely to provide the Service and as described in the Privacy Policy. On termination, you may export your data; we then delete or return it per our agreement and retention schedule.

The Service relies on the sub-processors we publish. Your use of third-party integrations is at your own risk and subject to their terms.

Each party will protect the other’s confidential information with reasonable care and use it only to perform under these Terms.

Except as expressly stated, the Service is provided “as is” and “as available,” without warranties of any kind, to the maximum extent permitted by law.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and each party’s aggregate liability is limited to the fees paid in the preceding 12 months.

You will indemnify us against claims arising from your Customer Data or unlawful use of the Service.

These Terms run for your subscription term. Either party may terminate for material breach uncured within 30 days. On termination, access ends and data handling follows §10. Sections that by nature survive (intellectual property, confidentiality, liability, governing law) survive.

These Terms are governed by the laws of British Columbia, Canada, and disputes are subject to the courts located in Vancouver, British Columbia, without regard to conflict-of-laws rules.

We may update these Terms; material changes will be notified and may require renewed acceptance to continue using the Service.

RapidIteration, 422 Richards St #170, Vancouver, BC V6B 2Z4 · legal@networkbase.ca.